Just moved into 12 Oaks and wondering what day the trucks roll by or how to get an extra cart? You are not alone. Getting trash, recycling, and yard waste set up is one of the first to-dos after closing, and the rules can feel different from town to town. In this quick guide, you will learn how service works in Holly Springs, how to find your pickup day, what goes where, and how to handle missed pickups or bulk items through Holly Springs 311. Let’s dive in.
Start service the easy way
If your home is in an established phase of 12 Oaks, the town-issued trash and recycling carts may already be at the property. Many new owners inherit carts from the builder or prior owner.
- Confirm carts are on site. If carts are missing or damaged, request delivery or replacement through Holly Springs 311.
- Check your pickup day. The Town assigns collection by address. Use the Town’s calendar or address lookup to see your weekly trash day and your recycling week.
- Verify billing or account transfer. If you took ownership from a prior resident, confirm your solid waste billing or utility account status with the Town so service is not interrupted.
- Plan for bulk needs. If you have mattresses, appliances, or other large items, schedule pickup through 311 before placing anything at the curb.
Find your pickup day and calendar
Holly Springs publishes address-based schedules and printable calendars. That calendar shows your weekly trash day, your recycling rotation, and any holiday or seasonal adjustments.
- Use the address lookup. Enter your street address to confirm your assigned day rather than relying on a neighbor’s routine.
- Download the calendar. Print it for your fridge or save it to your phone so you never miss a recycling week.
- Watch for updates. Seasonal changes and special collection events are posted by the Town and reflected on the calendars.
Carts and curbside placement
Follow the Town’s cart placement rules for safe, efficient service.
- Set carts out early. Place carts at the curb on your collection day by the time specified by the Town.
- Give carts space. Leave clear space around each cart and keep them away from mailboxes, vehicles, and low limbs.
- Face carts correctly. Position carts with wheels toward the house and lids closed to prevent spills.
- Bring carts back in. Remove carts from the curb after collection. If your HOA has storage rules, follow those guidelines.
What goes where: quick reference
Use this at-a-glance guide, then refer to the Town’s full lists before placing items at the curb.
Trash
- Use the town-issued trash cart for regular household waste.
- Do not place hazardous materials, chemicals, tires, or construction debris in your trash cart.
- Bulk items like furniture or mattresses usually require a scheduled pickup through 311.
Recycling
- Holly Springs uses single-stream recycling. Typical accepted items include mixed paper, flattened cardboard, glass bottles, metal cans, and many rigid plastic containers.
- Empty and lightly rinse containers. Flatten cardboard.
- Do not bag recyclables in plastic bags unless the Town specifically says it is allowed.
- Keep tanglers like hoses and cords out of the cart. These cause equipment jams.
Yard waste
- Common yard waste includes grass clippings, leaves, small limbs, and prunings.
- Follow the Town’s preparation rules for bagging or bundling, including size and weight limits where required.
- Keep yard waste separate from trash and recycling. Do not block storm drains or sidewalks.
Missed pickup or cart issues: use Holly Springs 311
Holly Springs 311 is your one-stop portal for solid waste service requests.
- For a missed pickup: Submit a 311 request with your address, pickup type, and the date it was missed. Photos can help.
- For cart swaps or replacements: Use 311 to report damage, request a different size, get new carts, or ask for an additional cart.
- For bulk items: Schedule collection through 311 before placing items at the curb. Some items may involve fees or special handling.
- Track and follow up: Keep your 311 ticket number. If you need to follow up, reference that number with the Town.
Bulk, appliances, and hazardous items
Large items and certain materials cannot go into your carts.
- Furniture, mattresses, appliances: Schedule pickup through 311. Items with refrigerant may need certified handling.
- Electronics and hazardous waste: Follow Town or Wake County guidance for safe drop-off or events. Do not place chemicals, solvents, or similar items at the curb.
Seasonal sweeps, leaves, and storm debris
The Town runs seasonal programs for leaves, brush, and cleanups. Dates and eligibility can change from year to year.
- Check seasonal calendars. Look for announcements about leaf seasons, brush periods, and neighborhood sweep schedules.
- After storms: Follow Town instructions for separating vegetative debris from construction debris and for curbside placement. Special collections may be announced after major events.
12 Oaks tips and neighborhood notes
- Confirm your assigned day. New addresses and new phases can change routines, so use the Town’s lookup rather than relying on prior owners.
- Know your HOA rules. If your HOA has guidelines about cart storage or timing, follow those in addition to Town rules.
- Plan landscaping projects. For large volumes from major yard work or tree removal, verify whether the Town will collect everything or if private hauling is required.
New-owner checklist
- Find your day: Use the Town’s lookup to confirm your trash and recycling schedule.
- Check your carts: If missing or damaged, submit a 311 request for delivery or replacement.
- Review the rules: Read the Town’s accepted and not accepted items for recycling and yard waste preparation.
- Schedule bulk: Arrange pickups for furniture, mattresses, or appliances through 311.
- Save the calendar: Print or save the yearly collection calendar and set reminders on your phone.
- Keep 311 handy: Store the 311 portal and phone number for quick access if a pickup is missed.
Getting these basics squared away will save you time and keep your curb looking tidy week after week. If you would like a simple handoff checklist you can share with guests, tenants, or future buyers, copy the checklist above and keep it with your home binder.
Ready for more neighborhood help or planning a future move? Connect with the steady, local guidance you deserve. Reach out to Unknown Company to talk next steps.
FAQs
How do I find my trash and recycling day in 12 Oaks?
- Use the Town of Holly Springs address lookup or printable calendar to confirm your assigned day and recycling week.
What should I do if my pickup was missed at my 12 Oaks address?
- Submit a Holly Springs 311 request with your address, pickup type, and the date it was missed. Include photos if helpful and keep the ticket number.
What items are accepted in Holly Springs single-stream recycling?
- Generally paper, flattened cardboard, glass bottles, metal cans, and many rigid plastics are accepted. Verify the Town’s accepted list before setting items out.
How do I dispose of appliances, mattresses, or furniture in Holly Springs?
- Schedule bulk collection through Holly Springs 311. Appliances with refrigerant may require special handling and possible fees.
What are the rules for yard waste preparation in 12 Oaks?
- Follow the Town’s yard waste guidelines for bagging or bundling, including size and weight limits. Keep yard waste separate from carts and clear of storm drains.
Does Holly Springs offer seasonal leaf or brush collection in 12 Oaks?
- Yes. Seasonal programs and neighborhood sweeps are announced by the Town and shown on the collection calendars. Dates can change each year.
